The item arrived within less than a week and all my queries were addressed, they were very accommodating. They also offer installation services which is convenient. Though during installation the drill of the installer broke down so he had to manually finish the drilling of the hole with a hammer and chisel. This cracked the paint and the area of the door near the hole. Hopefully the paint and wood would not chip further.
No issues during the test, hopefully I won't experience any issues with the smart lock. Looking forward to using it starting today.
Thanks